Returns & Refunds

Refund Policy

All medication returned to us must be destroyed, even if they were unopened and unused. For this reason, we cannot offer refunds for returned or unwanted medicines. Full refunds can only be offered on orders cancelled prior to dispatch.

If an order arrives damaged:

• Crushed box and some tablets or capsules have been pressed out of the blister packs

  • We will replace the damaged blister strips after sufficient evidence has been provided of the damaged product. Once the replacement has been approved, the damaged strips must be disposed of at your local pharmacy.

• Cream/ointment tube is pierced or squeezed out into the packaging

  • We will send a replacement product after sufficient evidence has been provided of the damaged product. Once the replacement has been approved, the damaged tube(s) must be disposed of at your local pharmacy.

• The liquid/Solution bottle is leaking or smashed

  • We will send a replacement product after sufficient evidence has been provided of the damaged product. Once the replacement has been approved the damaged bottle(s) must be disposed of at your local pharmacy. Please be careful when handling broken glass.

If your order arrives opened or tampered with, you must contact customer services as soon as possible. Do not use the products.

Returns are permitted for orders containing non-medicinal products only. Products from the skinbetter science and Skinceuticals ranges are excluded from return unless received damaged or defective upon delivery.

The customer is responsible for all return shipping costs. Refunds will only be issued once the returned non-medicinal product has been received, inspected, and confirmed to be unused, undamaged, and in its original packaging.

If a refund is offered, the refund can only be issued to the original method of payment. A refund can take 5-10 working days to appear on your bank statement. Your statutory rights are not affected during this period.

If you wish to cancel your order or would like to know more about your delivery, you can emailinfo@simplymedsonline.co.ukor call us on 0208 262 3252 and we can help you.

Distance Selling Regulations

The Consumer Protection (Distance Selling) Regulations 2000 outlines there is no right to cancel under the following circumstances:

13.-(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts-

(c) for the supply of goods clearly personalised or which by reason of their nature, cannot be returned or are liable to deteriorate or expire rapidly;

There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.

These include items and tailor-made or personalised items. They also include goods with a seal for health protection and hygiene reasons that have been broken.