Yes! We cover the cost of our service features, including delivery, to ensure our service is free for our patients.

If you usually pay for your NHS prescriptions, you will still need to pay the normal NHS fee - which is £9.15) per item. If you are exempt from this payment or have a pre-payment certificate, then you will not be charged. Just tell us when you register why you're entitled to free NHS prescription medication.

No. In fact, using our service costs the NHS less than using traditional methods*

*Because we dispense from one central pharmacy facility, this means there are less location-based repayment fees for the NHS to pay.

Your medication can be delivered to any address in the UK - wherever suits you best. This can be your home, work, to a neighbour or member of your family.

Delivery is free and you can choose to have it posted through your letterbox, sent signed for or you can choose a safe place for Royal Mail to leave your parcel if you're not home. In some cases, a signature will be needed, for example if you are ordering controlled drugs or refrigerated items.

You can view or change your delivery settings in your account at any time.

Of course! Our UK based pharmacists are always just a phone call or email away if you have a medication query or ever need help with managing your medication.

There are several ways you can contact us:

• Our friendly customer care team are available on 0208 262 3252 Monday-Friday 9.00am-5.00pm and Saturday 8.30am-1.00pm
• Or you can send us an email
• You can place an order or check its progress in your online account
• Our automated phone service is also available 24/7 to place an order or check its progress. Call 0208 262 3252
• Visit our help pages where you will find the most frequently asked questions from patients.

We recommend placing your order 7-10 days before you need it to arrive. This allows plenty of time for your GP to authorise the prescription, our pharmacists to dispense your medication and delivery time. We will request the prescription from your GP when you place your order with us. Once we receive your prescription, usually this will be processed and dispatched the same day and our deliveries take 2-3 days to arrive.

Our helpful reminder service is there to ensure you order what you need in plenty of time, so we can always ensure you receive your medication from us before you run out.