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FAQ

How Does SimplyMeds Online Work?

Navigating to the SimplyMeds Online home page, you will find more information about a wide variety of conditions that we offer treatment for (including antibiotics.) Read more about these conditions on our website before completing an online medical consultation in order to receive your online prescription.

The consultation is then reviewed by the independent prescriber. If suitable, the prescriber will issue a private prescription that is sent directly to our pharmacy for dispensing. The prescription will then be dispensed, and your order will be delivered to your home.

Please see our About Us page for more information about SimplyMeds Online .

What Is The Online Consultation?

The online consultation for is a short medical questionnaire. It’s very quick and simple to understand. The medical questions are very similar to what would be asked at a regular GP appointment.

Who Is The Independent Prescriber?

Our independent prescriber is registered with the General Pharmaceutical Council (GPhC). They will review your online consultation as soon as possible, and you will receive your private prescription online quickly. Then you can purchase your order and receive your delivery in the comfort of your home.

Can I Use An Existing Prescription?

Unfortunately, SimplyMeds Online does not currently accept any existing NHS prescriptions.

We do accept private prescriptions however we will not dispense these without having had a quote sent to you first. Once agreed we will need the prescription sent to us before we can deliver any medication out to you.

Alternatively, you can use our free medical consultation service. We can issue a private prescription, dispense and deliver it to your home just like our normal process.

How Will My Order Be Delivered?

We take discretion very seriously. All SimplyMeds Online deliveries sent via recorded mail in plain, unbranded packaging. No branding or badging is used on the packaging at all

When Can I Expect My Order?

Please see our Postage & Delivery page for more information on delivery timelines.

What Countries Do You Deliver To?

SimplyMeds Online delivers to the United Kingdom and most EU countries which include: Luxembourg, Germany, Denmark, Iceland, Greece, Finland, Malta, Cyprus, Lithuania, Slovenia, Slovakia, Bulgaria, Romania.

Due to local pharmacy legislation, unfortunately, we cannot currently deliver to the following countries: Austria, Belgium, France, Hungary, Ireland, Spain, Italy, Latvia, Estonia, Portugal, Poland, Sweden, Netherlands, Switzerland

How Can I Check The Status Of My Order?

You can check the status of your online order at any time by logging into your account. Alternatively, you can email us at info@simplymedsonline.co.uk.

Can I Collect My Order?

Yes you can email or telephone us to arrange a time to collect your order.

What Will Appear On My Bank Statement from SimplyMeds Online ?

Your payment will appear as Online Express Medicines Ltd on your bank statement.

Can I Make Repeat Orders Once I Have A Prescription?

Yes. Existing SimplyMeds Online customers can make repeat orders for their prescription, log in to your account and head to Order History.

Is SimplyMeds Online Safe?

SimplyMeds Online is a fully regulated, licensed UK pharmacy just like your normal high street pharmacy. We are licensed to dispense prescription medication across the UK and across some EU countries.

SimplyMeds Online is regulated and supervised by the General Pharmaceutical Council (GPhC) and the Medicines and Healthcare products Regulatory Agency (MHRA). Their respective logos are displayed on our site. These logos are official and are a regulatory requirement. Please feel free to click on these logos for further information about us and our registration with both the GPHC and MHRA.

Will My GP Be Informed Of My Prescription And Order?

If you would like your GP to be informed please email us. Although it is recommended to keep your doctor informed of the medication you are taking, this is completely optional and we will never inform your GP without your consent. SimplyMeds Online takes patient confidentiality very seriously.

Is My Data Safe?

Your medical data and order history is completely confidential. It will only be viewable by our pharmacy staff, independent prescribers and doctors. No one else has access to your data

CUSTOMER REVIEWS

Registered pharmacy

We’re a safe and
regulated service.

If you find exact treatment cheaper elsewhere, we will refund the difference.

100% discreet packaging

Your medication will arrive in our discreet plain packaging, so only you will know what's inside.

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Free Delivery On All Prescription Orders