Frequently Asked Questions

About SimplyMeds Online

Pharmacies are regulated by government bodies which ensure they are operating legitimately and are authentic pharmacies. The GPHC is the governing body which regulates pharmacies in the UK. SimplyMeds Online is registered with the GPHC.
You can view our registration details here: https://www.pharmacyregulation.org/registers/pharmacy/registrationnumber/9010764

Simply Meds Online uses a Pharmacist Independent Prescriber to prescribe treatments online. Our prescriber is Parvinder Sagoo (GPHC No. 2080055). Parvinder is a UK based prescriber residing in Essex.

 If you are ordering a treatment from our website you do not need a prescription. Simply select the treatment you require, complete the online consultation and place your order. Our prescriber will assess whether your answers meet the criteria and your order will be processed, dispensed and delivered to you.

If you have a private prescription for a treatment that we do not prescribe online, we can help and get it dispensed it for you. Simply email a photo of your prescription with your request to info@simplymedsonline.co.uk and one of our team will check if your prescription is valid, if we can supply the treatments and how much it will cost.

Placing an order

To place an order for Pharmacy Shop items simply select the product/treatment you require and add it to your basket. Some items are Pharmacy lines which require a short consultation before placing your order.

To place an order for Prescription Treatments, you will need to sign up and create a patient account. You can register as a new customer here: https://www.simplymedsonline.co.uk/login.html. Once you have created an account you can select the treatment you require, complete the consultation and place your order.

Unfortunately, we do not deliver to the United States of America.

To create an account and use SimplyMeds Online you must be 18 years old. There will be an age verification process when placing your orders.

Buying prescription medication on behalf of a minor is also prohibited.

Checks are carried out against the details you provide on your account including you Full Name, Date of Birth and Address.

Any order placed on SimplyMeds Online must be placed by the patient themselves. You cannot order treatments for other patients without their consent or knowledge or through your own account.

Depending on the treatments you are ordering yes you can. Some treatments may interact with each other which could cause harmful side effects. If you place more than one order our prescriber will assess whether you are safe to use these medications together.

To cancel your order please contact us as soon as possible so we can cancel your order. Orders are dispatched at 3:30pm Monday-Friday and 11am on Saturday’s. After this time you cannot cancel your order.

Medications and Products

As a pharmacy registered with the GPHC, SimplyMeds Online is licenced to dispense approved medicines in the UK.

All medicines have batch numbers, expiry dates and product licence numbers displayed on their packaging. You can cross-reference these numbers with the numbers displayed on the tablet blisters/tube/inhaler/etc to see if they match.

It’s a good idea to keep you doctor in the loop of which medicines you are taking so they have an up-to-date record of your medical health. You can request this when completing your order and we can contact your doctor if we need to.

If you are ordering Asthma treatments from SimplyMeds we highly recommend that you inform your doctor. Although you can order from us, your doctor should know your usage to assess your conditions better. Due to new regulations, the amount of asthma treatment that can be prescribed at one time has changed.

You can take your unwanted medicines to your local GP surgery or pharmacy for disposal.

 Most side effects are outlined in the patient information leaflet supplied with every medication. Common side effects are manageable and should disappear over time. If side effects persist or get worse contact customer services who will be able to advise you further.
If you have any concerns regarding side effects or symptoms of an allergic reaction at any point, or have been experiencing symptoms for a long period of time, please stop taking the medication and seek medical attention as soon as possible.

Delivery

We currently deliver our full range or products and treatments to the United Kingdom only

We deliver some products and treatments to Sweden, Denmark, Finland, Germany, Poland and Portugal.

  • Most orders are delivered within 3 days of dispatch, so if an order is dispatched on a Monday, it is generally delivered by Thursday.
  • All orders placed before 3:30pm Monday to Friday will be dispatched the same day.
  • All orders placed before 11am on Saturday’s will be dispatched the same day.
  • All orders placed after 3:30pm on weekday’s and 11am on Saturday’s will be dispatched the next working day. Sunday does not count as a working day.
  • If you need your order urgently you can select one of our express delivery options.

We offer Free Standard Delivery on all prescription treatment orders to delivery addressed in the UK.
For express delivery there will be additional charges depending on which service you select.
We do not offer free delivery to international orders.

All of our deliveries are in non-branded packaging. The contents are hidden and the pharmacy branding is not applied to the packaging. No one can tell what is inside the parcel or find out where it has come from without opening the parcel.

Unfortunately, we cannot allow customers to collect from us directly.
We do offer a same-day delivery service in London and parts of Essex if you need your order urgently.

If you have selected an express delivery service you will have a tracking number with your dispatch notice. You can track your order using that tracking number.

Return and Exchange

Generic medications are produced by many different manufacturers and specific brands are not always available. Unless specifically specified prior to placing your order, we will supply the brand we currently have in stock. The pictured product is not specifically the product that you will receive and is only for illustrative purposes.
If your order was dispensed incorrectly, we will send the correct treatment with a returns parcel to return the wrongly dispensed item. (can we accept returns?)

Due to UK laws and regulations, prescription medicines cannot be exchanged or returned for a refund once they have been dispatched for delivery. If you no longer require the treatment please take it to your doctor surgery or your local pharmacy to have it disposed safely.

Please contact customer services as soon as possible if your order has arrived opened or damaged.

Payments

Yes, we now accept PayPal at the checkout.

No, we do not store any customer payment card details on our system.

Payments made to us will appear as ‘Online Express Medicines’ on your bank statement.

Complaints

To make a complaint please either call us or email our customer service team and we will get back to you

To report an issue or mistake on the website you can email our customer service team who can get the issue rectified quickly.

NHS FAQ’s

Yes! We cover the cost of our service features, including delivery, to ensure our service is free for our patients.

If you usually pay for your NHS prescriptions, you will still need to pay the normal NHS fee - which is £9.15) per item. If you are exempt from this payment or have a pre-payment certificate, then you will not be charged. Just tell us when you register why you're entitled to free NHS prescription medication.

No. In fact, using our service costs the NHS less than using traditional methods*
*Because we dispense from one central pharmacy facility, this means there are less location-based repayment fees for the NHS to pay.

Your medication can be delivered to any address in the UK - wherever suits you best. This can be your home, work, to a neighbour or member of your family.
Delivery is free and you can choose to have it posted through your letterbox, sent signed for or you can choose a safe place for Royal Mail to leave your parcel if you're not home. In some cases, a signature will be needed, for example if you are ordering controlled drugs or refrigerated items.
You can view or change your delivery settings in your account at any time.

Of course! Our UK based pharmacists are always just a phone call or email away if you have a medication query or ever need help with managing your medication.

here are several ways you can contact us:

  • Our friendly customer care team are available on 0208 262 3252 Monday-Friday 9.00am-5.00pm and Saturday 8.30am-1.00pm

  • Or you can send us an email

  • You can place an order or check its progress in your online account

  • Our automated phone service is also available 24/7 to place an order or check its progress. Call 0208 262 3252

  • Visit our help pages where you will find the most frequently asked questions from patients.

We recommend placing your order 7-10 days before you need it to arrive. This allows plenty of time for your GP to authorise the prescription, our pharmacists to dispense your medication and delivery time. We will request the prescription from your GP when you place your order with us. Once we receive your prescription, usually this will be processed and dispatched the same day and our deliveries take 2-3 days to arrive.


Our helpful reminder service is there to ensure you order what you need in plenty of time, so we can always ensure you receive your medication from us before you run out.

We are one of the first and one of the UK's largest online pharmacies with an NHS contract. We dispense and deliver both NHS repeat and private prescriptions all across the UK. Since 2015 we have specialised our medicines home delivery service and our qualified team made up of pharmacists, dispensing technicians, friendly customer services personnel and UK pharmacy prescribers are dedicated to making pharmacy as accessible as possible online.

Your medicines will either be delivered by Royal Mail or by DPD depending on the size. Smaller packs with Royal Mail and larger with DPD. All medicines are delivered in plain, discreet packaging and we will contact you via email or text with details of dispatch when the medicines leave our premises.

Delivery for our NHS repeat prescription service is always free of charge. Private prescription orders have free standard delivery but you can also get accelerated delivery options at an extra cost. OTC product orders are £2.99 standard delivery on orders under £40.

We can deliver to your home or your place of work. We can also deliver to a carers address or to a trusted neighbour. You can choose where you want your delivery to go and if you are still unable to get receive your delivery, a card will be left so you can arrange free re-delivery or collection from your local depot.

Yes, that choice is completely yours. You can change where your NHS EPS prescriptions from your GP go at any time you please. Simply Meds Online is ready for your nominations!

All you have to do is order your NHS prescriptions as normal and your doctor’s surgery will automatically send them to us electronically. We’ll then dispense and deliver your medicines to you for free to the address you’ve chosen.

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Fully Regulated Service

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    UK registered pharmacy based in Essex

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    Medicines sourced from MHRA approved suppliers

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    Fully insured and indemnified by the National Pharmacy Association

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100% Discreet Packaging

Your medication will arrive in our discreet plain packaging, so only you will know what's inside.

Lowest Price Guaranteed

If you find the exact treatment cheaper elsewhere, we will refund you the difference.